Are You a (good) Listener?
I'd say...listening is one of the most valuable business skills you can develop.
And there are specific things you should be listening for during every conversation:
1. Questions and problems you can help solve
2. Main idea, if any
3. Hidden agendas
4. Anxiety
5. Visual cues and signals
It's been estimated that 93 percent of communication is non-verbal, so it helps to "listen" with your eyes as well as your ears. Something as simple as how and where a person sits or stands can either help you understand what they're saying or raise a red flag that something's off.
Credit: Ilise Benunl
posted by SasaSam @ 2:40 PM
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